Shipping policy
Shipping Policy — PetFreedom™
Last updated: June 2026
Delivery Timeframes
All orders are processed and shipped within 3-5 business days of payment confirmation. Once dispatched, estimated delivery times are:
- Standard Delivery: 8–11 business days
Please note that business days exclude weekends and South African public holidays.
Shipping Limitations & Disclaimer
While we do our best to ensure timely delivery, PetFreedom™ is not responsible for:
- Delays caused by the courier or postal service
- Delays due to customs, weather, or other circumstances beyond our control
- Lost or delayed parcels once handed over to the courier
- Incorrect delivery addresses provided by the customer
Once your order has been dispatched and a tracking number issued, the shipment is in the hands of the courier. Any delays experienced after dispatch are outside of PetFreedom™'s control.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation with your tracking details. You can use these to monitor your delivery progress directly with the courier.
Incorrect Address
Please ensure your shipping address is correct at checkout. PetFreedom™ cannot be held responsible for orders delivered to an incorrect address provided by the customer. Additional shipping fees may apply for re-delivery.
Lost Parcels
If your parcel has not arrived after 15 business days from the date of dispatch, please contact us so we can investigate with the courier on your behalf.
Contact Us
For any shipping-related queries: 📧 [your support email] 🌐 petfreedom.co.za